Returns & Refund Policy
30-Day Money-Back Guarantee
If you're not satisfied with your AquaVera filter, you can return it within 30 days of delivery for a full refund.
Conditions
• Item must be returned in its original packaging where possible
• Proof of purchase (order number or confirmation email) is required
• Refunds are processed to your original payment method within 5–10 business days of us receiving the returned item
How to Request a Return
Email aquaverahelpdesk@gmail.com with your order number and reason for return. We'll respond within 24–48 hours with return instructions.
Damaged or Faulty Items
If your filter arrives damaged or develops a fault, contact us immediately with photos — we'll arrange a replacement or refund at no cost to you.
Non-Returnable Items
Refill cartridges that have been used or installed cannot be returned for hygiene reasons.